UTL Jobs – IT Infrastructure Manager at Uganda Telecom

  Government Jobs in Uganda, Information Technology (IT) and Data Jobs in Uganda, Telecommunication Jobs in Uganda, Uncategorized
Organisation: Uganda Telecom Limited (UTL)
Duty Station: Kampala, Uganda
Reports to: IT Enterprise Operations Manager
About UTL:
Uganda Telecom is committed to providing exceptional telecommunication services that meet our customer’s needs and improve our efficiency. We now have a vacancy in our organization. We invite you, if you are a self-driven, results-oriented individual, a team player who is keen on a new experience to take up the challenge for an efficient business delivery model.
Job Summary: The IT Infrastructure Manager will be responsible for the maintenance and management of Uganda Telecom’s Information Systems, ensure adequate capacity, system availability and excellent user support is provided.
Key Duties and Responsibilities:
  • Develop and implement the IT and business systems budget, obtaining competitive proposals from suppliers, to ensure cost effectiveness
  • Design and implement business continuity plans, disaster prevention and disaster recovery technologies for the organization and external customers
  • Develop and enforce enterprise-wide IT resource policies and standards
  • Ensure the availability of the systems and customer data from internal and external attacks
  • Ensure effective monitoring of systems both at platform and service level
  • Maintain an updated record of the whole network (Routers, Servers, switches, cabling, nodes, addresses)
  • Review of service level agreements (SLAs) and making sure they are abiding according to the business objectives.
  • Manage crisis situations, which may involve complex technical hardware or software problems taking appropriate actions to safeguard data and equipment.
  • Evaluate user needs, system functionality and ensuring that IT & business systems facilities meet these needs.
  • Schedule upgrades and backups of hardware and software systems
  • Prepare, maintain and test technology disaster recovery plan.
  • Ensure smooth running of all IT and business systems, including antivirus software, print services and email provision.
  • Provide secure access to the IT network resources for remote users
  • Research, install new systems and keep up to date with the latest IT technologies
  • Ensure that the daily, weekly and monthly IT service usage reports and performance dashboards are delivered in time including   real-time notifications
  • Mentor and train new IT and Business systems Support Staff
  • Establish production schedules and assign staff to ensure efficient operation of IT systems and meet the changing requirements
  • Initiate procurement processes and follow up on delivery schedules.
  • Prepare budgets and monitor all costs and expenses falling under IT infrastructure and security. 
Qualifications, Skills & Experience:
  • Bachelor’s degree in Computer science, Information technology, Information systems Computer Engineering, Systems Engineering or other related Engineering Discipline required.
  • Working experience of at least 4 years in IT service delivery with experiences in both technical and supervisory roles
  • Ability to work under tight deadlines and ability to respond to high-priority situations
  • Understanding of the nature of the telecom industry
  • Problem solving skills
  • Decision making skills
  • Strong analytical background
  • IT Transition/Change Management
  • Strategic planning
  • Be self driven
  • Be a good team player/leader. 
How to Apply:
All suitable jobs candidates willing to work with one of Uganda’s leading telecom companies, UTL should send their applications to:
The Chief Human Resource & Administration Officer
Uganda Telecom
Telephone House
P.O Box 7171, Kampala, Uganda
Deadline: 10th June 2013
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