Account Relationship Manager Job at Uganda Telecom Limited (UTL)

Organisation: Uganda Telecom Limited (UTL)
Duty
Station:
 Kampala,
Uganda
Reports
to:
 National
Corporate & Enterprise Business Manager
About
UTL:
Uganda Telecom is committed
to providing exceptional telecommunication services that meet our customer’s
needs and improve our efficiency. We now have a vacancy in our organization. We
invite you, if you are a self-driven, results-oriented individual, a team
player who is keen on a new experience to take up the challenge for an
efficient business delivery model.
Key
Duties and Responsibilities:
  • Maintain
    and develop good professional relationships by frequent visits to your
    customers so as to strengthen customer loyalty and confidence.
  • Make
    an input into forecast of annual sales so as to meet sales targets.(ensure
    monthly and year to – date targets are met).
  • Implement
    the company’s retention program through aggressive and improved
    communication and customer care so as to boost the customer base.
  • Ensure
    revenue is collected and manage credit control by effective TOS programs.
  • (Maintain
    the 0 – 60 payment by all your customers).
  • Acquire
    enterprise customers and constantly update them on upcoming products and
    services from marketing.
  • Provide
    market intelligence (including SWOT analysis) on top customers and the
    competition to enable competitive actions so as to prevent key customers
    from switching to rival firms or competitors.
  • Coordinate
    effectively with customer care staff in order to serve customers
    effectively in relation to billing, service provision and fault clearance
    complaints and any other issues
  • Prepare
    daily, weekly and monthly sales reports and defend them satisfactorily for
    timely management action.
     
Qualifications,
Skills & Experience:
  • The
    applicant should have a Diploma in Business Administration, Sales
    &Marketing or a related field.
  • Two
    (2)  or more  years experience at an operational level
    in a related environment.
  • Computer
    Knowledge in MS Excel, Word, Power Point.
  • Strong
    Interpersonal skills
  • Organisational
    skills
  • Excellent
    communication skills
  • High
    integrity
  • Customer
    care Skills
  • Strong
    analytical skills
  • Computer
    literate
  • Strong
    relationship building skills
  • Result
    oriented
  • Strong
    commercial sense
  • Proven
    report writing skills
     
How
to Apply:
All suitable jobs
candidates willing to work with one of Uganda’s leading telecom companies, UTL
should send their applications to:
The Chief Human Resource
& Administration Officer
Uganda Telecom
Telephone House
P.O Box 7171, Kampala,
Uganda
Or recruitment@utl.co.ug
Deadline: 28th
June 2013 at 5:00 PM
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