IT Telecom Jobs - Technical Support Engineer at Roke Telkom

IT Telecom Jobs – Technical Support Engineer at Roke Telkom

Job Title: Technical Support Engineer

Organisation: Roke Telkom

Key Duties & Responsibilities:

· Supervision of Cu product offering. Coordination of Fibre Infrastructure for service delivery.

· Conduct Customer Site Surveys and Pre-installation Checks.

· Configuration of Customer Premises Equipment for Roke Telkom Service, this refers to both Roke Telkom equipment and Customers’ Equipment.

· Handle Escalations from the NOC as second Tier of the support.

· Management of Bills of Materials for all access network requirements.

· Management of Roke Telkom Spare Inventory with Supervision of the C.T.O, including forecasting the needs for Spare Holding.

· Requisition and accountability of petty cash for field activities.

· Reporting on customer experiences and continuous technical account management.

· Pre-sales and Post Sales Support. for Roke Telkom Customers.

· Supervision of installation of Roke Telkom transmission infrastructure, both wired and wireless, as required.

· Continuous maintenance of Roke Telkom transmission infrastructure both wired & wireless as required.

Qualifications, Skills & Experience:

· A Bachelor’s degree in IT

· A certification in a relevant field

· Project Management Skills, a certification is an added advantage

· A hands-on management style and proven experience of managing and motivating a team.

· Excellent relationship account management skills, communication and ‘people skills

· Ensure high levels of customer satisfaction

· Good planning and organizational skills

· A minimum 3 years of relevant experience, Telecom or ISP background is an added advantage.

· Avail driving license.

How to apply:

Address all applications by email to: admin@roketelkom.co.ug.

Only shortlisted candidates will be contacted.

Deadline: Friday 22nd February 2013

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