3 Call Centre Agent Jobs at NAADS

  Agriculture Jobs in Uganda, Government Jobs in Uganda, Other Jobs in Uganda, Uncategorized
Job Title: Call Centre Agent
Location: NAADS Secretariat
Number of Positions: 03
About NAADS:
The National Agricultural Advisory Services (NAADS) is a Government of Uganda agency under the Ministry of Agriculture, Animal Industry and Fisheries with new approaches for the delivery of extension services.
This agency is intended to have a decentralized, farmer owned and public/private sector Agricultural service extension system contributing to the realization of the agricultural sector objectives.
The programme is designed in accordance with the overall Government policies of decentralization, liberalization, privatization and empowerment of farmers in decision-making.
The NAADS Secretariat now wishes to recruit suitable candidates to fill vacant positions both at the Secretariat and in the various district Local Governments.
Key Duties and responsibilities:
  • Receive, register, process and prioritize all in-coming callers’ questions, complaints/concerns/enquiries and prepare appropriate solutions in a professional and timely manner.
  • Interact over phone with the callers to the service to conduct follow-up (out-bound calls).
  • Respond to all in-coming calls.
  • Ensure that as much as possible all customer complaints are resolved at the fi rst line of contact.
  • Provide customers with agricultural product and service information.
  • Identify and escalate priority issues (if queries cannot be immediately met by self) to the second line of support (NAADS departments).
  • Ensure all calls are closed.
  • Regularly produce reports for management on daily, weekly, and monthly basis.
Qualifications, Skills and Experience:
The minimum qualifications for the suitable candidate shall be;
  • A Bachelor’s Degree in Agriculture, Fisheries, Veterinary Medicine, Agribusiness, or related from recognized university.
  • A postgraduate qualification in any of the following areas; Agribusiness, Agricultural Extension, Rural Development and Agricultural Economics will be an added advantage.
  • At least three years relevant working experience in Agricultural Extension and/or Rural Development.
  • Proficiency in the common computer applications like Word, Excel, Access, etc
  • Good data entry/ keyboard skills
  • Good communication and customer services skills
  • Knowledge of call centre telephony and technology
  • Experience in a Call Center environment will be another added advantage.
How to Apply:
All  interested applicants should submit applications not later than Friday, 25th January 2013, to:
The Executive Director,
NAADS Secretariat,
Plot 5 Kyadondo Road Legacy Towers,
Block B
P.O. Box 25235, Kampala- Uganda
For Positions Based in the Districts interested applicants should fill Public Service Commission form 3 (revised 2008) available at the office of the Secretary Public Service Commission or Secretaries District Service Commissions countrywide.
The filled forms together with detailed Curriculum Vitae indicating proof of previous employment, two passport size photographs, names and addresses of three referees, applicants daytime telephone contact and photocopies of all certified academic certificates/testimonials should be submitted to the various Secretaries of the respective District Service Commissions of Napak, Bukedea, Lyatonde and Oyam districts not later than Friday 25th January 2013 at 5:00p.m
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