The Ugandan Jobline

• Group policy objects management
• Replication management
• Auditing of servers – AV, PATCH and security audits
• Call analysis
• Change management – monitoring and approving the changes and defining roll back plans
• Conducting training for the engineers
• Defining DR policy as per the MTN requirement
• New technology testing
• Patch deployment plan preparation with test results
• Performance tuning
• Preparing procedural documents for the engineers
• Preparation of training calendar for the engineers
• Server sizing
• Trend analysis and capacity planning
• Audit on servers – People, Process & Technology
• DR plan setup – Not part of sustenance scope
• Hardware sizing – Capacity planning for the OS Parameters like CPU, Memory & Disk
• New projects based on the requirements – Not part of sustenance Scope
• Deliverables for AD Administrator
• Creating and managing directory structures
• Creating and managing domains
• Creating and managing volumes
• Assign Protocol addresses
• Creation of new users and deletion of existing users on request.
• Create and maintain users groups
• Create and maintain users profiles
• Create login and logon scripts
• Assigning and Maintaining user access rights as per policies defined and agreed upon by MTN.
• Assign and maintain space usage restriction
• Configuring and maintaining print servers and print queues
• Orderly startup and shutdown of servers as per laid down procedures // Startup and Shutdown document need to check
• User management – Creation and deletion of users, groups/WI/GL on process flow and Tech know how of user creation and deletion and modification of Access privileges on F&P
• Folder creation & provide the sharing permission on the folder in file Server
• Monitor user authentication (details of users logging in and logging out) – Security Log check periodically/as part of daily check list for successful login and log out; Info about users who have not logged into the server >a month
• Install software, patches, updates and service packs & Hot Fix
• Monitor CPU, disk, memory and I/O parameters – List of critical parameters and services to be monitored and the threshold values
• Verify logs in event logger and periodically clean up log files – Frequency of cleaning up the log files /Process/GL defined for the same
• Schedule and optimize the services running on the server
• Ensure all critical services are running on the server // Tool enabled monitoring of the identified services running on the server
• Maintain list of all system files, root directories and volumes
• Reload OS in case of a crash – Is the recovery document prepared as per the OS; Check the OS running on the servers and the recovery document availability.
• OS performance tuning //Is the OS performance tuning Hardening
• Management of Physical system elements such as servers and backup devices (ensuring Power supply is available, ensuring device are not taken out or in to DC with out approval)
• Change of Hardware devices in case of failure
• Configuration and maintenance tasks on devices in scope
• Management of logical system components, such as operating systems and their configurations
• Management of vendor deliverables where services are provided externally.
• Troubleshooting server and operating system disruptions and working with vendors to resolve the issues.
• Resolve all incident as per SLA.
• Server re-installations and decommissioning and Re-installation of the operating systems, configuration and hardening and Re-installation and support of  specified Application.
• Upgrades of system software, including operating systems, to ensure compatibility with the overall environment after the approval from approving authority.
• Monitoring equipment conditions to ensure early recognition of likely faults along with providing recommendations for change
• Capacity planning based on historical usage patterns and needs projections including replacement planning for obsolescence and end of life scenarios.
• System equipment upgrades, where existing components are replaced with additional, higher-performance components
• Planning for upgrades An analysis to be carried out to assess the impact of such changes on applications

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