Job Title: IT Officer Organisation: Goodman International Ltd Duty Station: Kampala,…
IT Jobs – Network Specialist at Wipo
Our client Wipro is an IT Company and is seeking to recruit result driven and motivated individuals for the Vacancy above;
Key Duties and Responsibilities:
· Act as Subject Matter Expert (SME) for customer to address any concerns, queries and resolving the issues on Telecom and voice network domains
· Ensure the assigned deliverables are met with the committed SLA’s for Telecom and Voice Network
· Ensure the escalated technical issues or concerns resolved with in defined SLA timeframe.
· Adhere to the customer and Wipro support processes defined
· Support projects and engineering solution
· Participate in Wipro, Customer & partner meetings
· Contribute to develop and manage the policies, procedures and best practices for delivering service
· Monitors trouble ticket trends and other information relevant to resolving the issue
· Generate Reports as per Wipro & Customer requirements
· Perform problem management, root cause analysis and record solutions in the knowledge base.
· Profile:
· Perform problem analysis and provide recommendations for enhancements for Telecom and Voice Network
· Perform gap analysis and implements steps for improving service quality
· Extend consulting and design
· Monitor and manage SLA’s and service quality
Qualifications, Skills & Experience:
· Knowledge on monitoring and management tools like (Cisco works, HP OV, CA Unicenter or IBM Tivoli)
· Conduct internal audits to check the compliance of the team.
· Telecom experience and extensive knowledge of Service provider and voice technologies (Nortel PBX, Call Center, Call Manager, IP Telephony) and Conferencing solutions (Cisco VOIP, Polycom, Avaya and Nortel)
· Knowledge & Experience in QOS & SIP
· Knowledge on WAN technologies like MPLS and Data / Voice integrations
· Nortel PBX configuration and management experience
· Extensive experience in the design, configuration and troubleshooting of Cisco VOIP networks including Call Managers, Gateways, Gate Keepers, IP Telephony systems, Conferencing setups, messaging and voice mails solutions
· IPSEC tunneling, QOS, Spanning Tree, VLAN configuration, VRRP, HSRP with traditional ISDN, T1-DS3, and IP address Management, Performance Management, Optimization, Documentation, and Inventory Management.
· Generate periodic reports with the help of the tools
· Troubleshooting the problems reported on the network devices and providing Root cause analysis
· Provide active involvement in Meeting related to network change and install
· Contribute to internal knowledge management system
· Good knowledge on Telecom, Traditional voice and Voice over IP technology components
· Design and architecting skills – Efficient designing and planning of new technologies part of Voice and Telecom solutions
· Knowledge and experience with inter-network routing architectures, and the underlying network security technologies
· Good problem analysis skills
· Good Communication skills
· Escalations and Vendor management handling skills
· ITIL process awareness and knowledge of process flows & definitions
· Skills on Template creation , presentation and documentation
· Skills on Network management tools implementation
· knowledge on Project management for assisting all Infrastructure Projects
· Certifications:
· CCNA + 4 Years Networking Experience AND/ OR CCNP Certification AND / OR Nortel Certification AND / OR mContact center certification
· Hands on experience on Telecom (ISP, ISDN, PRI) solutions and Voice Networking Technology and Products (Nortel PBX, Cisco IP Telephony solution)
· Experience in audio, video conferencing (Cisco, Polycom)
· Management tools – Cisco Works, Concord, Solar Winds, Cisco Unified Communication operation manager
· Telecom Network (WAN, ISDN, PRI)
· Voice Network Management (Nortel PBX, Cisco VOIP)
· Audio Video Conferencing solution (Cisco, Polycom)
· Management tools Expertise
How to Apply:
Please follow the instructions as stated below as failure to do so could lead to disqualification.
1. Send an Application letter and CV/Resume.
2. Merge these two documents into one document in either word or pdf format.
3. Do not attach or send any scanned documents, these are sometimes too large for our inbox.
4. Include the job title and/or reference number in the subject line of the email address and send your application by email to wiprojobs@nftconsult.com
5. Only successful candidates will be contacted. For all other inquiries please contact our offices directly
Deadline: 24th December,2012
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