Banking Jobs – Customer Service Advisor at UDBL

Organisation: Uganda Development Bank Ltd
Location: Kampala, Uganda
Job Purpose: Operate and maintain a system of handling customer queries while
maintaining record of Internal and external correspondence in line with bank policy.
Essential Duties and Responsibilities:
·         Handle incoming and outgoing calls in line with the established customer care guidelines
·         Operate and maintain a system of handling customer queries in line with customer care guidelines
·         Provide information about bank’s products and services in line with existing bank policies and procedures
·         Make reports on problems related to receiving and sending telephone calls in line with customer care guidelines
·         Maintain a record of outgoing calls and in incoming calls and their respective destination
·         Ensuring proper coordination between the internal and external customers and the various bank departments.
·         Handle incoming and outgoing mails in line with the established customer care guidelines.
·         Manage the Bank’s reception desk
Qualifications, Skills & Experience:
·         Minimum of Bachelor’s degree in any profession.
·         Minimum of 3 years cognate experience
Age limit: Not more than 30 years
How to Apply:
If you believe you meet our requirements and you desire to join our team, please send your application, detailed curriculum vitae and copies of all academic certificates addressed to:
The Principal Officer, Human Resources
Uganda Development Bank Ltd
15A Clement Hill Road
Ruth Towers P.O. Box 7210, Kampala Telephone: 256 (41) 4355 550(4355 555)
Fax: 256(41)4355556
Web site;
www.udbl.co.ug
Email address:
info@udbl.co.ug
Deadline: 29th December, 2012

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