Job Title: Office Assistant & Customer Service Representative (No Experience…
Banking Jobs – Chief Manager, Branch Operations at Centenary
Job Title: Chief Manager, Branch Operations
Reports to: General Manager Operations
Centenary Bank, the leading Commercial Microfinance Bank in Uganda seeks to recruit suitably qualified, experienced and competent persons in the following fields;
Job Summary: To plan, Develop, co-ordinate and monitor implementation of the Branch operations business and action plan in line with the operational policies/procedures and the regulatory frame work and the bank strategy
Key Duties & Responsibilities:
· Develop, coordinate and monitor implementation of Branch Operation’s annual work plan in line with the Bank’s business plan, the annual budget, the operational policies/procedures and the regulatory frame work.
· Set targets, review performance of regions and prepare quarterly status reports in line with the annual work plan.
· Monitor and Coordinate the process of conducting follow-ups on Regional Operations activities in line with monthly branch performance reports, audit reports, management reports, the annual work plan and the BOU reporting obligations.
· Plan and co-ordinate the Quarterly strategic Management workshops for senior management, conduct follow up actions on recommendations and generate consolidated periodic status reports on implementation.
· Monitor and Coordinate the implementation of business continuity/growth initiatives for the different regions and report on trends, risks and opportunities of the business portfolio in line with the best banking practice, operating plan and the strategic plan.
· Monitor and Co-ordinate the process of opening new branches and other delivery channels in line with the bank’s business growth strategy.
· To plan, coordinate implementation and review of the customer service strategy of the bank in line with customer service standards, the strategic business goals and the customer expectations
· Manage the performance and development of line staff and appraise their performance in line with the performance management guidelines, HR policies and programs
Qualifications, Skills & Experience:
· A Bachelors degree Honors Degree in Business Administration, Economics, Commerce, and other related disciplines.
· At least 8 years experience in branch operations, 4 of which at a comparable managerial level in a large financial institution
· Post graduate qualification’s in Financial management & banking / added advantage
· Excellent knowledge and understanding of banking regulatory framework Business risk assessment and management
· Knowledge of best banking practices, communication, negotiation and interpersonal skills
· A team player.
· High level of integrity
How to apply:
Interested staff who fully meet the above specifications are invited to apply by:
Downloading an application for employment form from www.centenarybank.co.ug
Fill “the form and enclose an updated Curriculum Vitae (CV), plus any other copies of academic credentials that may not be on file
Submit the application not later than 18th December, 2012 to:
General Manager Human Resources Centenary Bank. Mapeera House: Plot 44-46 Kampala Road and Plot 2 Burton Street P. O. Box 1892 – Kampala
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