Director of Member Service Career Job at Save the Children in Uganda

  Management Jobs in Uganda, NGO - Non-Government Organisations Jobs in Uganda, Social Sciences Jobs in Uganda, Uncategorized
Location: Uganda
Save the Children is the world’s leading independent organisation for children. We work in 120 countries. We save children’s lives; we fight for their rights; we help them fulfill their potential.

We work together, with our partners, to inspire breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives.

We have over two million supporters worldwide and raised 1.6 billion dollars last year to reach more children than ever before, through programmes in health, nutrition, education, protection and child rights, also in times of humanitarian crises.

There are 30 national Save the Children organisations around the world. By the end of 2012 all our international programmes will be delivered through a merged operation with 14 000 staff, managed through seven regional hubs and reporting to a relatively small, central office. We’re changing to become more efficient, mor e aligned, a better partner, a stronger advocate, a magnet for world-class people and relevant for the 21st century.

The role: As a member of the Senior Management Team (SMT) in Uganda the Director of Member Service shares in the overall responsibility for the direction and coordination of the Country Office. The Director of Member Service in his/her capacity is responsible for providing leadership to ensure excellence in serving members and their donors, in both emergency and development contexts.


Qualifications and Experience
As a member of the Senior Management Team, contribute to:
·         Leadership of the Uganda Country Office
·         Support the development of an organisational culture that reflects our dual mandate values, promotes accountability and high performance, encourages a team culture of learning, creativity and innovation, and frees up our people to deliver outstanding results for children and excellent customer service for our Members and donors
·         Help design and implement a coherent organizational structure that is consistent with agency practices and appropriate to programme needs
Member Service Leadership
·         Develop and maintain good relations with members during the transition period and beyond
·         Work with the Senior Management Team to build a culture of Member Service throughout the Country Office and ensure that all staff are held accountable for Member Service
·         Be the first point of contact for members on country specific issues, ensuring that the country is appropriately represented to members
·         Work with members and Country Office staff to ensure appropriate resourcing and timely delivery of agreed deliverables
·         Implement robust Member Service standards, processes and procedures to enable consistent, excellent standards of Member Service by International Programs
·         Implement the necessary processes to measure performance against key indicators and members’ satisfaction, monitoring levels and taking corrective action to ensure ongoing, measurable improvement of Member Service Lead a culture of knowledge sharing and continuous improvement of Member Service in the country
·         Ensure appropriate and adequate emergency Member Service procedures are detailed in the Country Office Emergency Preparedness Plan in order to enable rapid scale up
Resource Mobilisation
·         Oversee the development and implementation of Save the Children in Uganda’s fundraising strategy
·         Work with other teams to maintain a good overview of Country Office’s plans and funding gaps
·         Identify and nurture possible funding sources
·         Identify and respond to requests for proposals from members
Communications
·         Liaise and maintain contact with members and implement communication activities including facilitating media visits and working within incoming media & communications surge support during emergencies
·         Ensure that the branding and communication guidelines of Save the Children are uniformly and consistently followed across the Uganda Country Office
·         Proactively develop a high profile for Save the Children in Uganda (within Uganda and beyond) through the production of high quality, well researched, and well written products (in a variety of mediums) reflective of the dual mandate port folio, responding quickly and appropriately to external requests for information, especially in emergencies
Staff Management, Mentorship, and Development – Member Service
·         Ensure appropriate staffing within Member Service
·         Ensure that all staff understand and are able to perform their role in an emergency
·         Manage Member Service team; define expectations, provide leadership and technical support as needed, and evaluate direct reports regularly
·         Ensure the recruitment, training, and promotion of staff as appropriate and ensure availability of appropriate professional development opportunities for staff
·         Incorporate staff development strategies and Performance Management Systems into team building process.
How to apply:
When applying please include details of your current salary in covering letter
We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse.
Please note that the closing date for applications is 14th August 2012For further information on this role, please see our website at www.savethechildren.net/jobs
Please apply with a covering letter and up-to-date CV to the link provided
For More Ugandan Jobs, Visit http://ugandanjobline.blogspot.com

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