Job Title: Operations Support Officer (Fresher Jobs) Organisation: Prudential Uganda Duty…
Relationship Manager, Financial Services Job at Grameen Foundation Uganda
Job Title: Relationship Manager, Financial Services
Reports to: Accelerator Project Director
Reports to: Accelerator Project Director
Location: Uganda
Job Summary: The Relationship Manager will use broad and comprehensive experience, skills and knowledge to direct all activities related to managing the engagement with a selected Financial Institution in Uganda. He/she will work directly with the AppLab Money Incubator as part of the Bill and Melinda Gates Foundation grant to drive product development, and with the AppLab Money Accelerator as part of its Financial Services Provider (FSP) engagement objectives to bring a financial services product to market.
Essential Job Functions
Project Management
· Develop detailed project plan with associated milestones and work with internal and external personnel to ensure goals are met
· Manage project to plan and ensure accurate milestone reporting is delivered in a timely basis
· Ensure that all items of concern are escalated in a timely fashion to the appropriate management
· Maintain a detailed risk and issues list with appropriate mitigation plans
· Full project documentation and dissemination required to different audience groups and management levels
Client Relationship Management
· Prepare reporting documentation and lead regular stakeholder discussions with client, including but not limited to Monthly Updates and Quarterly Reports, and Steering
· Committee meetings and Product Advisory Committee (PAC) meetings
· Maintain very professional and close relationship with the partner and develop strong trust
· Ensure client is involved throughout the process to create shared ownership of deliverables.
· Own end-to-end responsibility for success while working collaboratively with both internal and external stakeholders
Within the financial institutions
· Supervise business process mapping and planning activities
· Analyze and assuring quality of the data collected
· Assist in formulating the specific solutions to address prioritized gaps
· Supervise business architecture and process design activities
· Collaborate in the development of capabilities and performance measurements/KPIs
· Supervise business architecture implementation activities
· Define testing and implementation activities for architectures, security, capabilities and processes
· Develop and testing business processes, capabilities, and architectures and security
· Prepare the client for deployment (communications, training)
· Work with the research and marketing teams to define value propositions and marketing collateral.
· Facilitate inter-departmental communication to achieve alignment around development priorities.
· Lead scoping and prioritization discussions amongst the various stakeholders to highlight tradeoffs between delivery dates, functionality, quality and cost.
· Prioritize projects and effort by balancing organizational, client and financial priorities to ensure that the right features get built in the right order and at the right time.
· Communicate the product benefits, features and target markets; champion projects with internal teams to assure success.
· Have a disposition toward ‘action’ to make sure things get done.
Cross-Team Collaboration
· Positive engagement and discussions with all colleagues working in Applab Money team (Incubator and Accelerator)
· Regular engagement required with internal teams such as Data Collection and Technical to be done in a collaborative manner
· All internal procedures and policies to be followed eg Finance, HR, Travel etc
Required Knowledge, Skills, and Abilities
· Deep commitment to eradication of poverty and alignment with Grameen Foundation’s mission
· Experience working in developing countries
· Outstanding project management skills with proven track record of achievement under a range of challenging situations (ideally in multiple countries)
· Previous experience of managing expectations of external partners – especially financial institutions
· Ability to act as a representative AppLab Money more broadly in public forums
· Belief in the potential to leverage information and communication technology (ICTs) for the benefit of poor people –with practical experience.
· Knowledge of the mobile money space
Education and Experience:
· At least bachelor’s degree, post-graduate preferred
· At least 7 years of relevant professional experience
· Master’s degree, such as MBA or MPA, preferred
· Experience in financial services for the poor would be very advantageous – particularly agricultural or income smoothing.
How to Apply:
Please follow the instructions as stated below as failure to do so could lead to disqualification.
1. Send an Application letter and CV/Resume.
2. Merge these two documents into one document in either word or pdf format.
3. Do not attach or send any scanned documents, these are sometimes too large for our inbox.
4. Include the job title and/or reference number in the subject line of the email address and send your application by email to grameenjobs@nftconsult.com
5. Only successful candidates will be contacted. For all other inquiries please contact our offices directly.
Apply before: 14 Aug, 2012
Please follow the instructions as stated below as failure to do so could lead to disqualification.
1. Send an Application letter and CV/Resume.
2. Merge these two documents into one document in either word or pdf format.
3. Do not attach or send any scanned documents, these are sometimes too large for our inbox.
4. Include the job title and/or reference number in the subject line of the email address and send your application by email to grameenjobs@nftconsult.com
5. Only successful candidates will be contacted. For all other inquiries please contact our offices directly.
Apply before: 14 Aug, 2012